TBirdapp.com Ltd. may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, mobile app, register on the site and/or mobile app, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site and/or Mobile App. We only collect personal identification information from Users if they voluntarily submit such information to TBirdapp.com Ltd.
When you Sign up to become a Host and/or a Guest you will be asked to provide information which may include first name, last name, e-mail address, age, gender ("Contact Information"). The Contact Information is used by TBird's team to provide requested Services, contact Guests, Travelers, and Hosts for the purpose of direct marketing of current and future services.
Travelers, who wish to book accommodation, transportation, or a tour will be asked to provide some additional information about their request which may include but not limit to a number of travelers with them, destination, and other specific details about their trip ("Traveler Information"). Traveler Information will be provided and shared with potential Hosts of the service.
Property Information/Vehicle Information/Tour Route Information
Hosts who wish to list a property, offer transportation services, or tour services will be asked to provide information about their property, vehicle, and a tour. This information may include an address of the property, number of bedrooms, bathrooms, list of amenities, and other information about an accommodation ("Accommodation Information").
Information may also include the vehicle information, year, driver's license information, car insurance information.
Information may include a route of the tour, number of people on tour, and any additional information that may be required by the TBirdapp Ltd.
If you choose to request a service as a Traveler or offer a service as a Host from TBirdapp.com, you will be required to provide your credit card, bank account information and other payment-related information that is required to process your booking request or payout information ("Billing Information".) Billing information is collected and processed by our third-party payment processor operating as our agent. A third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
In addition to Contact Information, Traveler Information, Property Information/Vehicle Information/Tour Route Information, Billing Information we may also collect and/or receive the following information:
To make sure Hosts get paid, we keep information about Hosts' bank routing numbers, tax information, and any other payment information provided by Hosts.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number and the content of your message and other information you choose to provide.
TBird is all about safety and connecting Travelers with Hosts. To do this, we require Hosts to disclose accommodation address, transportation route, and tour route. We may also collect the precise location of your device when the app is running in the foreground or background.
This information is important to us for reasons such as matching Travelers and Hosts, determining exact locations of drop off and pick up location, accommodation location, and tour routes.
In addition, we may use and share location information to protect the safety of TBird's Users if a situation arises.
When you visit our Website and/or Mobile App, we may automatically collect information such as the name of your Internet service provider, number of links you click within the Website, search, operating system, website traffic, and related statistics, such as keywords, country and state from which you access our Website and Mobile App, web pages from which you linked to our Website, dates, time of your visit, gender, age category, and anything else we find important for our business.
TBird receives information from User's devices such which includes but not limited to IP addresses, web browser, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens. In addition, if you decide to register with social media accounts such as Facebook, Google Plus, and Twitter, then we will receive your identifier.
To help us understand and serve you better, TBird automatically receives information about your interactions with our Platform, like the pages or the content that you view, your actions within the TBird, as well as, times and dates you have visited TBird.
We receive information about your communication with members of TBird. For security purposes, we may monitor the content of your messages, such as those between Hosts and Travelers.
Third party analytics
User Feedback Information
At TBird, we want to make sure that Users are always enjoying their bookings. Hosts and Travelers may rate and review each other at the end of every service. We receive information about ratings and reviews.
Information from Cookies and Similar Technologies
You will be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our site's and mobile app's features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web and mobile analytics or targeted advertising opt-outs.
Third Party Services
If you choose to register with TBird Platform or otherwise link your TBird account with a third party's service (such as Facebook, Twitter, Google Plus), we may receive the same type of information we collect from you directly from those services.
Third Party Partners
We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
TBirdapp.com Ltd. may collect and use Users personal information for the following purposes:
The information you provide helps us respond to your customer service requests and support needs more efficiently.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website and/or Mobile App.
We may use feedback you provide to improve our services.
TBirdapp.com Ltd. may use the information Users provide about themselves when making a payment only to provide payment to that request. We do not share this information with outside parties except to the extent necessary to provide the service.
To send Users information they agreed to receive about topics we think will be of interest to them.
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they need to email us with their request to Unsubscribe at info@TBirdapp.com
API and Integration Partners
If you connect to the TBird Platform through an integration with a third party service, we may share information about your use of the TBird Platform with that third party. We may share your information with our third-party partners to receive additional information about you. We may also share your information with third-party partners to create offers that may be of interest to you.
We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the TBird Platform.
We may share your information with third parties in the following cases:
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site and Mobile App. Sensitive and private data exchange between the Site, Mobile App, and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
You can always unsubscribe from our commercial or promotional emails, but we will still send you, transactional and relational emails about your account use of the TBirdapp Platform.
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the TBirdapp Platform.
While your name will always be shared with Users of TBirdapp, you can delete any additional information that you added to your Profile at any time if you don't want other users to see it. Users will always be able to see names, ratings, profile photos, and basic description of each other.
We are committed to protecting the data of the TBird community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
TBird is not directed to children, and we don't knowingly collect personal information from anyone under 18 years old. If we find out that a user under 18 has given us personal information, we will take steps to delete that information. If you believe that a user under the age of 18 has given us personal information, please contact us at our email info@TBirdapp.com
Age of Consent By using this site and mobile app, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site and/or mobile app.
THIS DOCUMENT WAS LAST UPDATED ON MAY 1, 2020.