Community Standards

We want to create a world where everyone builds and relies on a foundation of safety and trust.

This is a living document as we will be continually updating our approach and standards which we base on what we learn from the TBird community.

The following standards we find essential to the well-being of TBird's community, and we are working on making sure they are enforced.

1.    Safety

You experience with TBird starts when you sign up for our services. The only way we can make this experience great is through safety and trust.

Your safety and well-being is our top priority, and this is why we require you to refrain from endangering or threatening anyone.

You are not allowed to commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will.

Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups are not welcome in this community.

You are prohibited to harm or show an intent to harm anyone by your words or physical actions.

You are not allowed to create hazardous situations which include keeping unsecured weapons, disease risks, dangerous animals. Also, you are not allowed to create conditions that increase the possibility of a fire or impede escape in the event of an emergency.,

2.    Security

Our members share their homes, experiences, rides and this why whether you are a Service Provider or a Traveler, you should trust and feel secure at all times.

Please respect property, information, and personal belongings of other users.

You are prohibited from theft, vandalism or extortion. You are not allowed to take or keep the property or personal belongings that are not yours. You are not permitted to copy keys or identity documents, damage any property, remain in the accommodation after the stay is concluded, or threaten anyone with bad ratings and references.

You should not complete transactions outside of TBird's trusted payments system, commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse ratings and referrals system; or make false claims against other members of the community.

You are not allowed to violate others' privacy or intellectual property rights. You are not allowed to spy on other people; cameras are not allowed in listings and any private spaces. You should not access others' accounts without authorization or violate others' privacy, copyright, or trademarks.

3.    Fairness

You should treat everyone with respect and courtesy. You should not treat users differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or diseases. Also, insulting others on these bases is prohibited.

You are not allowed to share personal information to shame or blackmail other users, target others with unwanted behavior, or defame others.

You are not allowed to disturb common spaces, treat neighbors badly, create a nuisance for those around you, or fail to respond to community concerns.

4.    Authenticity

By signing up with TBird and joining our community, you are required to provide true and honest information about yourself. You are not allowed to give a false name or date of birth, list services for commercial purposes, organize events without service provider's approval, or create an account if you are under 18.

You are prohibited from providing inaccurate location information, have incorrect availability, mislead users about the nature or details of your service, substitute one listing for another, set up fake or fraudulent services, leave fake or untrue ratings and references, engage in deceptive pricing, or fail to disclose hazards associated with your service. 

5.    Reliability

Every experience is unique; this is why we want to create a community where members can trust and rely on each other.

You should not cancel after the deadline set in the cancellation policy. You should not fail to pay or fail to make service possible.

You should not be unresponsive during the negotiation process, fail to provide an adequate point of contact, or refuse to participate in our resolution process.