FAQ

1.    How do I create an account?

If you do not have a TBIRD account yet, download TBIRD from Apple Store - App Store and click Create Account.

You can sign up using your email address, Facebook Account, Google Account, or Twitter.

Signing up and creating a TBIRD account is free.

After you sign up, be sure to complete your account.

2.    Why do I need to have a TBIRD profile or profile photo?

Your profile is a great way for other users to get to know you. When your profile is fully complete, it helps others to feel more comfortable with you and authentic. Whether you are a Service Provider, a Service User, or both, the more complete your profile is, the more other users would want to book and offer you their services.

An excellent profile picture is the one that shows your face.

A description of yourself, interests, hobbies and anything else you think someone would want to know is great content for your profile.

3.    How do I reset my password?

If you forgot your password, or having trouble logging in, just click I forgot my password on the sign-up page and follow the instructions.

4.    How can I have a safer TBIRD experience?

TBIRD asks members to thoroughly review other users’ information and educate themselves about safety before booking a Service.

Look for Service Providers and Service Users whose profiles are complete, have clear photos, and detailed descriptions of themselves.

Read reviews and ratings on their profile to get a sense of who they are and what others have to say about them.

If you are a woman who is traveling alone, consider staying with other women or with families.

Get to know potential Service Providers and Service Users through the messaging system.

Have a digital device with you and plan to communicate with friends and family. Also, have a backup plan for accommodations and transportations.

Ask questions and have real conversations with Service Providers and Service Users.

If possible, meet in a public place first and spend some time getting to know the other member. Trust your instincts and do what you need to do to be comfortable.

Be clear about your boundaries and don't be afraid to state them. Also, respect the boundaries set by other members as well.

5.    How can I help to keep TBIRD safe?

Every member is important to our TBIRD community. We want to encourage you to participate and maintain a safer community.

After you have experience with another member, please leave a clear and honest review and add ratings so that other TBIRD users can make an informed decision about whether to engage with this member.

Please report any abusive app content or uncomfortable situations.

6.    Why should I use TBIRD's Messenger?

We built this in-app Messenger for you. Don't post information like your email, phone number or address on your profile. This information puts you at risk to be contacted outside of TBIRD platform by scammers. A person who is hoping to scam you has a good reason to keep it off the system. If you notice a scam, please report it to us as soon as possible.

7.    How do I block someone?

If a member is bothering you, you can email us at info@tbirdapp.com, and we will block them from contacting you.

8.    How do I report a problem?

You have two options to report a problem. First, you can do it directly through the link in the app that had a headline Report a Problem. Second, you can do it by directly emailing us at info@tbirdapp.com.

9.    What do I do if I am having a safety-related issue or dangerous situation with another member?

If you find yourself in an unsafe or uncomfortable situation, remove yourself from it as soon as possible. Contact local authorities or hospital for help.

When you are in a safe place, please contact us and report an incident. We will need to know member's profile involved and description of what happened.

If you have any questions, please email us at info@tbirdapp.com.

10.    How do I report abusive content or spam?

TBIRD appreciates when members bring abusive content or spam to our attention so that we can keep our community safe and honest.

If you notice abusive content or spam, please email us at info@tbirdapp.com with the name of the profile, and we will further investigate actions of that user.

11.    How can I avoid scams on TBIRD?

We try our best to keep scammers out of the community, but we also want to educate users in spotting and avoiding them.

A user may be a scammer if:

-    You are told to keep the message and interaction a secret.

-    You are asked for Whatsapp, Skype, or other contact information to discuss further

-    You are asked to loan money or send money in advance using outside parties and avoiding TBIRD Platform

-    You are asked for personal details such as Social Security Number, Social Insurance Number, or Bank Information.

If you think someone is trying to scam you, please email us directly at info@tbirdapp.com with the person's name and profile for further investigation.

12.    What if I need to cancel because of an emergency or unavoidable circumstance?

Unfortunately, when the transaction is confirmed, you cannot cancel with less than 24 hours before the start of the service. In case of emergency or unavoidable circumstances, we would need you to provide us additional documentation to prove the claim and file for a refund. We do not guarantee a refund and decision will be made after all supporting documentation was submitted.

13.    How do I cancel my booking?

Please visit your booked Service page where you will see an option to cancel your booking.

You cannot cancel with less than 24 hours before the start time of the Service. You will not get a refund if you do it. Also, a system will generate a negative rating and review for you.

If you cancel more than three (3) times in a year, your account might get suspended.

14.    What is TBIRD's cancellation policy?

You cannot cancel with less than 24 hours before the start time of the Service. You will not get a refund if you do it. Also, a system will generate a negative rating and review for you.

If you cancel more than three (3) times in a year, your account might get suspended.

If you are a Service User and you cancel with less than 24 hours before the start of the Service, you will be charged the full amount of the service.

15.    Is the TBIRD service fee refundable?

TBIRD's Service Fee is non-refundable.

16.    What happens if my Service Provider cancels my reservation?

It depends on the circumstances. We will investigate why this happened, and we will refund you the amount paid. Service Provider will receive negative rating and review from the system.

We also encourage you to post your review about this Service Provider so that other users know about his/her behavior.

17.    How do I edit my payment method?

Please visit Settings and Payment options to edit your payment method.

18.    Can I change my payment method for a confirmed reservation?

You cannot change your payment method for a confirmed reservation.

19.    How do I cancel an account?

We are very sad to see you go! If you do desire to cancel your account, please email us with your request at info@tbirdapp.com, indicate your reason, and we will process your request as soon as possible.

20.    I am a Service Provider. What penalties apply if I need to cancel a reservation?

According to our Cancellation Policy, you cannot cancel with less than 24 hours before the start of the service.  You will receive a negative review and ratings from the TBIRD. These reviews cannot be removed.

If you cancel with less than 24 hours before the start of the service, Service Users can leave a public review on your profile.

If you cancel three (3) or more reservations within a year, we will suspect your account.

21.    What are TBIRD's rules about electronic surveillance devices in listings?

TBIRD requires that all members of the Platform respect each other's privacy. Surveillance devices must be disclosed in the listings. We prohibit any surveillance devices that are in private spaces such as bedrooms and washrooms regardless of whether they have been disclosed.

If you are a Service User, you are prohibited from spying on other people, or otherwise, violate others' privacy.  You are not allowed to use a surveillance device to monitor a Service Provider or any third party present in the listing without the consent of that person.

If you are a Service Provider and you have any surveillance device, even if it's not turned on or hooked up, you are required to disclose the presence of it in your service description.

 

 

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